About us

We bring highly experienced practitioners with deep proficiency gained across both industry and the public sector. Our work requires not just knowledge and experience, but the willingness to lead intense and high-pressured situations while also getting our hands dirty in delivery.

We choose people who have passion, drive and dedication to an outcome. We look for leadership, management, empathy, common sense, drive, intellectual agility—the talents that allow for conscious leadership.

Simply, we choose the right people, with the right attitude and teach them consulting. We extend and broaden their capabilities through our own professional development structure. We invest in our people.

From the M.D

This is now, but it was more than 10 years ago that I started Kiah Consulting. It was a micro-business for about five years, delivering strategic consulting and contracted line management roles. Our assignments quickly became too large for one person to handle and we started to grow. We took offices and started a team.

I decided my model would be different than the usual, that is, to hire some less experienced consultants and run a high leverage business. Why? First, because I liked the intellectual and social challenge of doing the work. Second, I think clients benefit from the experience and adaptability of smart leaders helping them drive better business outcomes. I wanted our clients to benefit from the leverage, not the business.

It is this thinking that led to the Kiah we see today.

John Glenn, Managing Director, KIAH Consulting

Company Overview

Over 15 Years in business

Kiah Consulting is an Australian company established in 2003, which has grown into a multi-million-dollar business servicing government and industry.

Our team is clear about why we are here, which is, to enhance the delivery of public services, either through the public or private sector or at the intersection of the two.

With this always in mind, we give our client’s ‘breakthrough consulting’, specialising in the delivery of superior outcomes through innovative strategies and purposeful execution. We do this across domains ranging from training, procurement, logistics, engineering, project management, supply chain analysis, strategy and transformation, through IT and compliance management.

Our expertise originated in the resolution of commercial and contractual crises, largely across the public and private sector boundary. Over time this has developed into a broader remit, where we help organisations in the quest to improve commercial and operating practices — internally and externally.

We help our clients achieve this by immersing our teams in their teams and providing advice and leadership through consultation, influence and example.

This is what we mean by ‘solving problems from the inside out’.

Our Team

Frank Boys

Frank Boys

Prior to Kiah, Frank was a C-suite executive with Caltex responsible for the domestic supply chain encompassing refinery, terminal, lubricants manufacturing and logistics operations. He has experience in complex program and transformation leadership, technical engineering and infrastructure management, and leading complex international supply chains. Amongst his achievements, Frank designed and implemented the transformation of the Caltex supply chain including the closure of the Kurnell refinery and establishment of the Singapore trading operations – underpinning $4bn increase in shareholder value and multi-million dollars reduction in operating costs. Frank is currently driving the delivery of Defence Fuels Transformation Program Tranche 1 project suite. 

Jo Derrick

Jo Derrick

Jo has 35+ years industry experience specialising in enterprise risk management strategy, systems and compliance. She also has a broader engineering background in facilities design and construction, WHS compliance, asset integrity management, complex contract management, and learning and development.

Underpinned by her subject matter expertise in the petroleum and explosives/munitions sectors, Jo held senior management roles in both the commercial and public sector, including 8 years as National Risk Manager for Caltex Australia and working as the WHS Regulator for Worksafe Victoria. Jo has supported Defence Fuel Services Branch since its inception across all directorates and has unparalleled knowledge of its corporate history and information. 

Pam Meers

Pam Meers

Pam is an experienced manager and team leader with more than 20 years’ in the oil and gas industry. Pam is a subject matter expert in environmental management and the implementation of integrated fuel operations management systems to drive organisational outcomes. She is experienced working with all organisational levels to develop operational business risk strategies and their associated systems, policies, and procedures. Pam is currently leading a team of fuel engineers and operations specialists reporting to the Director Defence Fuel Operations.

Angelo Muratore

Angelo Muratore

Angelo is a major projects and supply chain executive with extensive domestic and international experience. He specialises in end-to-end supply chain operations, network and infrastructure development, major project management, strategy development and execution, and transformation leadership. Angelo is leading the delivery of the DFTP Risk Reduction portfolio.

Debbie Miller

Debbie Miller

Debbie has more than 15 years of experience in transformational reform, policy development and workforce improvement across government, and has also worked in the private and the not-for-profit sectors.  She is a communications specialist, with expertise in change management and extensive ADKAR experience.    

Debbie recently led the development and implementation of a workforce redesign in the Department of Veterans’ Affairs. This included lifting employee capability, the redesign of end-to-end processes within the corporate area and change activities across the Department. 

Government Panels

Our services and expertise are accessible through a number of government panels

Our current panel memberships are:

Department of Defence – Defence Support Services (DSS) Panel SON 3485107

Services relating to: contract management & contract performance; integrated logistics support management; liability risk analysis; problematic items of supply (PIOS) (including work health safety issues); procurement evaluation support; procurement methodologies & contracting options & tender development; program & product management services & support; project management services & support; project risk & issue management; project schedule management; strategic business advice; supply chain analysis and inventory optimisation and planning.

Access: all agencies

Department of Defence – Negotiation Services Standing Offer Panel
SON 3389328

Services including negotiation and evaluation training and negotiation strategy and support.

Access: all agencies

Australian Federal Police – Capability Support Services Panel SON 3538332

Business Management Services (Service Category 1) and Procurement and Contracting Services (Service Category 2)

Access: all agencies

 

Department of Infrastructure and Regional Development – ICT Services Panel
SON 3403954

Services relating to ICT strategy and advice, ICT procurement, and program management.

Access: all agencies


Defence Fuels Supply Chain Technical Expertise Standing Offer
SON3388560

Five sub-panels:

Engineering services (inspection engineering; hazardous area electrical engineering)

Fuel Infrastructure Maintenance Engineering (engineering studies and reviews; engineering project management; engineering inspection services; and tank inspection services)

Supply Chain Audit Services (Quality Auditors; Environmental Auditors; WHS Auditors; Specialist product auditors; specialist process and performance auditors; inspection/surveillance auditors; and safety in design auditors).

Advice (incident reporting and investigation; trend analysis; corrective action reporting; fuel quality, monitoring and remediation services; health, safety and environmental risk assessment; occupational hygiene and health; monitoring assessment services; safety and risk management; ICT systems and processes subject matter experts; loss management services; supply chain management specialists; operation site management; and operation, training, learning and development.

Defence Fuel Installation Mentoring, Coaching, Training and Development (National Foundation Skills; fuel quality control; investigation skills training; permit to work; advanced and other training.)

Fuel Farm Planning and Appraisal Services
DFI Systems; infrastructure design services.

 

Professional Advisory Services, Victorian State Government

Strategic policy review, reform and project development; business case preparation and development; market engagement and implementation; commercial contract management; project, program and business review; and general commercial advice and commercial negotiations.

Access: open to mandated departments and agencies.


Queensland Government – Procurement Learning and Development Panel – development of bespoke competency-based training services SOA GP002

Includes technical skills training (coursing, contract management, category management and procurement analytics).

Access: all agencies

 

Queensland Government  ICT Services (Pre-Qualified Suppliers Panel) ICTSS.13.03B

Access: all Queensland Government agencies

 

Australian Government Digital Marketplace Panel SON3413842 (Agile Delivery & Governance, Change & Transformation, Cyber Security, Data Science, Strategy & Policy)

Access: local, state, territory or federal government and Commonwealth corporate entities.

 

Careers at Kiah

Kiah merges two capabilities: the experience, competence and leadership of senior executives with the continuously improving methodologies and knowledge base captured through the activity of the company.

There is no hard job description, but the following may offer some insight into what we anticipate at the varying levels. We seek individuals who are dynamic, intellectually agile and personable. They will be inquisitive and have the ability to research and quickly comprehend the essential details of a wide range of topics. Typically, they will be able to articulate complex concepts both verbally and through good writing. They will be well presented and present well.

Our ‘leads’ tend to have had executive experience in the public and private sector, most probably managed a P&L. We will expect a proven ability to manage a team, respected in the industry as a leader and a demonstrated ability to manage complex programs of work. Typically, our ‘leads’ are the people who lead assignments.

Kiah consultants will have all the same attributes though probably with a narrower set of experiences. It is expected that they will have a domain expertise such as IT, behavioural economics, engineering or similar. They typically support principals and may lead assignments that are not as complex.

Analysts will typically fall towards the graduate end of experience, perhaps with a few years of experience and some specific domain knowledge. They typically work under the guidance of principals and consultants but will be expected to be self-starters, confident, capable and able to quickly operate with limited direction.

Some work is explicit in its domain knowledge. Our span is broad covering Defence systems engineering, IT and general project management, workplace health and safety, risk and compliance, complex procurement to name a few. We have also pursued consultant’s passions — where they have shown that they can build a sustainable business around that passion.

You, and your clients will enjoy the benefits of being part of the Kiah Community: a community of like-minded, capable, people seeking to deliver better outcomes to the clients. You will enjoy corporate and peer support, a quality process, IP and toolsets, and access to more complex assignments than can be achieved as an individual.

More information and current positions available.

More information and current positions available

In The Community — Elevating Excellence

Can we change the world? We can certainly change it for a few talented individuals —and with our help, they might just change the world for us.

We are successful because we make a difference. We know we punch above our weight. Our business is about being clever, maximising the leverage to be gained from what we know and what others have. We apply that philosophy and our skills to life outside our business as well.

The Elevating Excellence program is our contribution — using who and what we know to give a hand to a few who have talent, a drive and a vision.

We call it Elevating Excellence because we aim to support our partners to level up, to take that jump to the next stage of their careers.

Elevating Excellence is eclectic. It’s not about supporting charities or foundations, although many of us do that too. It’s about people. Individuals who seek to excel. Who undoubtedly inspire, create and make a difference to those around them, and with just a little help, could do so much more.

We don’t know what our next project will be. We do know it will come to us from a heart filled with passion and determination to achieve something amazing, and that it will be our privilege to help.

Learn more about our current partners