Academy Service Terms

Kiah offers one-to-one coaching and mentoring and group courses

Kiah provides two group training services:

  1. public/open courses for groups of individuals via a pre-scheduled program. Reservations on first-come-first-served basis, and
  2. courses customised to an individual organisation commissioned privately. Please contact us to arrange a customised course.

To meet participants’ needs equally, if four or more representatives from the same organisation wish to participate in a course, Kiah recommends a customised course as an alternative.


Public courses and reserved and paid at the time of booking via

Custom group courses and 1-1 are paid via credit card or invoice upfront or in arrears, depending on the organisation.


Training course fees includes the course materials, light refreshments and meals served during the hours that the course is conducted.  In most cases this will include lunch unless otherwise stated. All other costs are the responsibility of participants including travel, parking, accommodation and other meals.

One-to-one mentoring and coaching are designed and priced individually

Copyright and courtesy

Participants are given course materials which are theirs to keep and apply for individual use.  Intellectual property rights to course materials provided by Kiah Consulting belongs to Kiah Consulting. Information may not be replicated in any form without written permission from Kiah Consulting.

Participants in public, custom and 1-1 gain most professionally when discussion is open. Participants are bound by ‘Chatham House Rules’ and are accountable for respecting the confidentiality of information volunteered by their course colleagues or coach/mentor.

Refunds, replacements and cancellations

Kiah accommodates participants’ needs whenever possible if your circumstances change.

For public training programs:

  • a full refund is given if cancelled within 14 days of the start date. Alternatively, the participant can offer a replacement delegate/s.
  • 50% of the full fee is forfeited for cancellations 7 days. A replacement delegate is allowed.
  • 100% of the full fee is forfeited for cancellations 6 days or closer to the start date of the course.

If a participant cannot attend a course on the date booked, they may send a replacement delegate. The participant is responsible for finding their replacement, otherwise the refunds and cancellation policy applies. Though it has never happened, Kiah reserves the right to refuse a replacement participant.

Refunds, rescheduling and replacement delegates for custom courses are agreed on a case-by-case basis.

‘Kiah’ refers to the training and mentoring provider, Kiah Consulting Pty Ltd, registered in NSW, Australia, ACN/ABN 20 105 662 735 at registered office address 10 Lachlan Valley Way, Bowning NSW 2582.

‘Participant’ refers to the individuals who book on behalf of, fund places for attendants (individuals or groups) and/or attend a Kiah training program.