Sustainable, compliant operational management

It’s not enough to get the job done, it has to be done well: effectively, efficiently, affordably, safely and in compliance with legislative and regulatory obligations. with everyone playing to the same sheet of music. It’s hard. Consulting theory isn’t enough – especially in the public sector where the commercial drivers simply don’t align with social outcomes. ‘Bulls and Bears’ simply have no meaning in this context, but well-adapted insights are useful.

Compliance can be key, more in the public sector than the private where transparency and process are essential. We learned how to do this with workplace, health and safety – where we built safety-compliant operational management systems in the fuels industry and mapped those practices – along with the training and culture change – into a public sector workforce.

It is the same issue for procurement and purchasing, modern slavery, major contract management or other compliance-based practices – working out how to take legislation or regulation, or perhaps an organisation steeped in historic processes, and transform the operating practices, and beliefs and behaviours of individuals, into a transformed and sustainable legacy.

It takes more than one approach. We have done this by using consultants drawing from the industry, with practical experience.  In one case they literally knew which valve to turn – and which one to leave alone!  No theorists on that job. Those drawn from industry typically bring an impatience for outcomes and efficiency, but we engage them because of their ability to lead, communicate and show them how to adapt to a public sector environment.

People have to know what they have to do, if you want successful change. New contracts, new processes, new legislation, new tools, and new people—need informing, education, and skilling. That’s why we have our own L&D department that’s delivered hundreds of hours of online and face-to-face training – and training solutions to be managed forward by our clients. From behavioural change to induction programs, from operating a fuel truck to the installation of water irrigation meters.

Process design, regulatory compliance, training, education, mentoring leadership – it takes more than one stream to deliver sustainable, compliant, operational excellence.

Give us a call, we might just be the tool you need to add to your toolbox.

Have a chat about doing it differently

Our Projects

Facilitating complex decisions rapidly

The problem: Our public sector client had received advice, through an external review, that a critical piece of hazardous storage infrastructure was no longer safe to use. The recommendation was due, in part, to the natural decay of the facilities through underfunded maintenance, and a change in the local land use that had seen the surrounding […]

Gaining value in a commodity contract and deal negotiation

A government client sought to purchase telecomms services on behalf of itself and 50+ partner agencies, across 120 countries. When does a commodity contract become something more? Objective: To help the client clarify its evaluation process, prioritise its requirements, and negotiate a sustainable deal which would succeed for both parties over the long term. Kiah approach: Look […]

Sweating the asset – a public sector approach to allowing commercial use of a facility

The problem: Our public sector client operated a bulk fuels facility located alongside a public port. The facility, of several million litres, was a strategic facility for the client and provided a fuel reserve (in case commercial supply lines were interrupted). The client recognised that to continue operating the facility, would need specialist skills that were […]