Case Studies


A Government client seeking to establish an unorthodox public– private sector collaboration...


Breaking a three-year dispute over service delivery and costs that had put a $1 billion-plus contract on the brink of failure...

Dispute Resolution

The contract was worth more than $100 million per annum, had been in place for three years, and had a six-month renewable term. Client staff were dissatisfied and viewed the contract as over-priced...

White Papers

Better Tendering

It is conventional wisdom that competitive tendering will deliver the best value outcome, particularly in government procurement, and is often the only mechanism employed in pursuit of that value. Often this results from an overly constrained interpretation of government procurement guidelines that interprets tendering as the only viable process to achieve competitive outcomes.

Successful Sourcing

The last decade saw the rise of major outsourcing efforts with varying degrees of success. The outsourcing arena is changing. Smaller, more selective arrangements, tailored to an organisation’s specific needs, are the norm. This paper looks at seven considerations to achieve a successful sourcing arrangement.

Ask a better question...

Throughout our work we engage a variety of management consulting and legal services, either directly or through our client. Regularly we are handed the results of previous engagements, too often accompanied with statements like: ‘this is OK but not as useful as we had hoped’, or ‘doesn’t quite answer the question’.

Integrative Development

Much of the western world’s thinking, strategy development, management and problem solving is based on exhaustive analysis — the search for evidence to formulate the way forward. The flaw? The future cannot be designed by analysis of the past: the analysis serves to constrain, rather than facilitate, innovation. Design for the future calls for the integration of innovation, judgement and decision-making. We term this integration of the social and analytical — Integrative Development (InD©).

Resolving Distressed Programs

Programs, large or small, public sector or commercial, will almost certainly be faced with a level of disagreement at some stage. It is a natural part of doing business, but when disagreement and misalignment is not resolved in a timely manner the issues become problematic. At Kiah, we deal with deadlock, disputes, rapid establishment, re-alignment and recovery: public, private and across the divide as neutral facilitators and mediators or as advocates.





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Elevating Excellence

This is a program about people. Just a few who will undoubtedly inspire, create and make a difference to those around them.

Read more here.

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An Insight