The Kiah Insight

An innovation index for the public sector

httpss://hbr.org/2017/10/data-from-3-5-million-employees-shows-how-innovation-really-works I really liked the concept of an innovation index – the number of ideas approved for implementation by the executive divided by the number of active users. With a little...

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Re-negotiating with a powerful incumbent

Sydney 5:00 pm Tuesday 11th July 2017 A government organisation was three years into a $100m a year contract for remote offshore logistics. Established with some urgency, this was a mission critical contract. There was growing dissatisfaction over cost, leading to...

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Under-performance is a leadership issue

Some years ago I was managing teams across multiple countries, I had one team assistant in Adelaide who was a gem – dedicated, hardworking, observant – and my measuring stick on how the business, the teams, and I, were performing. I tried ringing her for a gossip one...

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Business does not exist for the public good

Any conversation that suggests alternative contracting models can engage companies to deliver social outcomes, acting in the public interest over their own, is based on a false premise that industry will subjugate their own interest in favour of their clients’...

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Three actions to deal with deadlock

Negotiation is the process of trading something of value for something you value more. Deadlock is where there is no movement. It happens when creating a contract, during delivery, around change proposals. It happens within organisations – particularly where groups...

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Elevating Excellence

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An insight

Negotiation is the process of trading something of value for something you value more.

Deadlock is where there is no movement. It often causes extended contract negotiations or is a cause of friction in managing disagreement during service delivery.

Here are three ways to deal with deadlock.

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